What is HeloRobo? A Next-Generation Customer Relationship Management Platform
HeloRobo is a cutting-edge platform focused on customer relationship management (CRM), marketing, and sales, which is becoming increasingly crucial in today’s world. As an official partner of Meta, HeloRobo enables you to manage popular communication channels like WhatsApp, Instagram DM, and Facebook Messenger, all in one place. This allows you to execute customer support, marketing, and sales operations more efficiently. HeloRobo offers many features that can simplify your work. If you like, let’s delve into these features together and discover how they can benefit your business.
Unified Inbox for All Messaging Channels
The Unified Inbox is one of HeloRobo’s most significant features. Thanks to this feature, you can collect and manage all messages from your business’s WhatsApp, Instagram DM, and Facebook Messenger channels in a single panel. This enables the customer service team to work more quickly and efficiently.
Multi-Agent Support
HeloRobo is designed for managing multiple messaging channels with multiple agents. This way, you can manage messages from various messaging channels with several agents. Additionally, you can create teams and assign agents to them, and direct your customers to different teams based on their message requests. This feature helps increase customer satisfaction and provide faster, more accurate responses.
Customer Relationship Management (CRM) from a Single Panel
Every day, dozens of people contact businesses through messaging channels. Keeping track of these individuals’ contact details, complaints, and purchase histories can be quite challenging. HeloRobo’s CRM feature automatically records the information of people who contact your business in the system. This enables you to use the contact information, chat history, and customer tags of customers you’ve directly communicated with for marketing, campaign announcements, customer segmentation, and repeat sales.
E-Commerce Integrations: Conversational Commerce
HeloRobo integrates with T-Soft and Shopify e-commerce platforms, allowing you to display products from your e-commerce site on the HeloRobo panel automatically and synchronously. With this feature, you can sell products directly from the chat screen.
WhatsApp Bulk Messaging Campaigns
With HeloRobo’s WhatsApp Message Template feature, you can send customizable bulk messages. These messages have an open rate of up to 95%. Additionally, you can add call-to-action buttons to these messages, enabling you to create effective marketing campaigns or announcements that motivate your customers. This means faster, more efficient, and more affordable marketing, campaign announcements, and customer feedback collection.
Managing Social Media Comments
HeloRobo offers automatic comment replies and direct message reply features for managing and responding to comments on your business’s Instagram and Facebook accounts. These features allow you to communicate quickly and effectively with your customers. Managing social media accounts and improving customer relationships has never been faster or easier thanks to HeloRobo.
Reporting Agents Performance and Customer Relationships
HeloRobo enables you to track your business’s success with various reports on operator performance, message channel success, sales conversions from messaging, and more. You can filter and download the reports you create according to your needs. This access to crucial data allows you to adjust your strategies for your business’s continuous improvement.
Secure and Reliable Platform
HeloRobo is a platform that places great importance on the security and privacy of customer data. To protect your business’s and customers’ sensitive information, it employs up-to-date security standards, technologies, and protocols. This ensures you can safely use HeloRobo while maintaining customer trust by keeping their data secure.
User-Friendly Interface and Easy-to-Use Features
HeloRobo offers a user-friendly interface and intuitive menus that allow you to learn and use the platform quickly and easily. This saves time and allows you to manage customer service processes more efficiently.
What Are the Benefits of Answering Messages with HeloRobo?
HeloRobo plays a significant role in customer relationship management as a next-generation CRM platform. By managing popular communication channels like WhatsApp, Instagram DM, and Facebook Messenger from a single location, it makes customer support, marketing, and sales operations more effective and efficient. The features and advantages provided by HeloRobo can help increase customer satisfaction, deliver faster and more accurate responses, boost marketing success, and enhance sales. Additionally, it enables you to continuously track your business’s success and foster growth. HeloRobo’s robust integrations, secure and user-friendly interface contribute significantly to customer relationship management.
Experience the advantages offered by HeloRobo with a 14-day free trial!
