HELOROBO Privacy Notice

At HELOROBO, we understand the importance of protecting your personal data and are committed to processing this information responsibly and in compliance with applicable data protection laws in all countries where HELOROBO operates.

This Privacy Notice outlines HELOROBO’s general personal data protection principles applicable to the personal data collected, used, and shared by HELOROBO regarding individuals working for customers, partners, providers, and other organizations with whom HELOROBO has or intends to establish a business relationship. This Privacy Notice does not apply in cases where HELOROBO processes personal data on behalf of and under the control of its customers (“data processor”), such as for Cloud Services or applications. It applies only where HELOROBO processes such data for its own purposes (“data controller”), such as for obtaining information about authorized users of these services.

How and Why Does HELOROBO Collect and Use Your Personal Data?

HELOROBO may collect your personal data for a variety of purposes, such as:

Access to and use of websites or other online services (including “applications”)
When you access HELOROBO websites or use an online service (including desktop or mobile applications), HELOROBO collects information necessary to enable the site to function properly, comply with security and legal requirements, and ensure access—such as passwords, IP addresses, and browser settings. We may also collect data about your activity to personalize your experience and improve our websites, products, and services.

Responding to requests for information, orders, or support
When you contact HELOROBO online or offline to request information, place an order, request support, or participate in a forum or other social platform, we collect necessary information to respond to your request, provide access to products or services, offer support, and follow up with you. This may include your name, contact details, and request specifics. Such information may also be retained for administrative purposes and to safeguard HELOROBO’s rights.

Communication with employees of customers, prospects, partners, and suppliers
In our business relationships, we may receive business contact information such as name, business email address, role or title, from customers, potential customers, partners, and suppliers, in relation to contract management, order processing, service delivery, billing, support, and relationship management.

Marketing
Most of the information HELOROBO collects about you comes from your direct interactions with us. For example, when you register for an event, we may collect data related to the event and your participation (e.g., session attendance, survey results). We may combine this data to generate business intelligence and analytics for business and marketing purposes. You may opt to receive communications about our products and services via email, phone, or post. When required, we will ask for your consent or rely on legitimate interest as a basis for processing.

To unsubscribe from marketing emails, follow the instructions at the bottom of each email.

Sharing of Personal Data

HELOROBO may share your personal data with selected partners to fulfill your requests or provide products or services to you or your organization, with your consent where applicable. We consider the data protection practices of our suppliers and partners before engaging them. Under certain circumstances, we may be required to disclose personal data in response to legal processes, such as court orders or official investigations. If we believe that the rights or property of HELOROBO, our partners, suppliers, or customers are at risk, we may share personal data as reasonably necessary to protect those rights.

Information Security and Accuracy

We aim to protect your personal data and ensure its accuracy. HELOROBO implements reasonable physical, administrative, and technical safeguards to help protect your personal data from unauthorized access, use, or disclosure.

Data Retention

HELOROBO will not retain personal data longer than necessary to fulfill the purposes for which it was collected, including to comply with legal obligations (e.g., auditing, accounting), resolve disputes, and enforce our agreements. Retention periods are based on legal requirements and business needs.

Contacting HELOROBO

If you have any questions about this Privacy Notice, please contact us.
Please note that HELOROBO may not be the data controller in the following cases:

• When data is processed under a contract with or on behalf of a HELOROBO affiliate, the data controller is the legal entity that has entered or will enter the agreement with you or your employer.

• When personal data is collected in a physical location where a HELOROBO affiliate is present, the data controller is the local affiliate.

Your Rights

You have the right to access, update, or correct your personal data in certain circumstances. You also have the right to opt out of direct marketing communications.

Updates to Our Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data governance practices. Updates will be posted on this page with a revised date. We encourage you to check this page periodically. Continued use of our websites after any changes will constitute your acknowledgment and understanding of the updated Privacy Notice.

Deletion of Personal Data

You may request the deletion of your personal data processed by HELOROBO.
To submit a data deletion request, you can use one of the following methods:

Via email: Send an email with the subject “Data Deletion Request” to
📧 support@helorobo.com